The doctors here are great, wait times could defin...

The doctors here are great, wait times could definitely be better. I have at times waited for 3 hours before being seen. The people at the front desk are sweet as can be. But the on call after hours employees could definitely use some work. We were unaware that every hope health was going to be closed today (Wednesday October 7th). We planned to call to have my husbands heart medication refilled, he runs out tomorrow morning and takes this medication more than once a day. The on call operator was extremely rude. We were already stressed out and worrying about getting my husbands medication filled and I expressed that to her. If my husband doesn t have it filled in time he will end up in the hospital. She had absolutely no sympathy and was very short and rude with me on the phone. The best she could tell me was to call tomorrow and hopefully they can fill it in time or to just take him to the hospital. I was clearly upset and stressed out over this and that was the best she could say. I understand she may not have been able to do anything but she should have had a little sympathy and at least been friendly or acted like she cared. After she told me to take him to the hospital because she couldn t even put in a note for the doctor or anything at all. She hung up the phone while I was still talking. Highly disappointed over this. We had no way of knowing the office would be closed today and if we had known, this would have been avoided.