Douglas Raynor

Review of West Tennessee Healthcare LIFT...

I m not sure what Jessica s job description is, bu...

I m not sure what Jessica s job description is, but it definitely does not include customer service. I showed up with a prescription for cardiac rehab. Because of the way it was written they could not take it. Instead of trying to help me out, Jessica made me wait an hour before coming out to explain she was very busy and could not do anything till later in the afternoon.

This all comes after I explained that I lived out of town and very desperately needed to get the issue resolved so I did not lose my job. My employment depends on getting this rehab completed.

Jessica was rude and unprofessional. As I left, I called my doctor one more time and they said they had placed a call with Jessica and we re waitng on her return call.