Elle Kay

Review of The Shore Club Resort & Spa

AWFUL!!! Management is great (Rachael and Natacha ...

AWFUL!!! Management is great (Rachael and Natacha are fabulous,) however, any staff that has a tip already added to your bill are horrific. Servers behave as if it is a major inconvenience to wait on you and literally display attitudes of annoyance. A family left to stay at Gansevoort to avoid the unacceptable level of service and a gentlemen only stays at the Shore for the room and goes to the sister hotels for food, pool and beach. The rooms at Shore are beautiful but for the same amount stay at Gansevoort and avoid having to complain a vacation is meant to enjoy not be tortured by the employees!
Also, Ben the shuttle driver was a gem and housekeeping was also good and kind! Ben said it the best- if our guests aren t happy you don t come back and he is correct! We will not be back! Small beach and loads of seaweed can t even enjoy the sand...there is hardly any!
We like are not overdemanding but like to stay at Pennisula in LA and generally any Ritz, so we aren t expecting more than what most 5 star hotels offer in the lines of service and attitude. Prices on the island are all normal for food, taxi and high end hotels.

Highly disappointed Palm Beach Gardens residents.