While the river experience was great, we had rente...

While the river experience was great, we had rented a water-tight box. The box ended up leaving quite a bit of water and some electronics were ruined. They took down our name and number to call once a manager had tested the box. We called the next day and the manager had no idea what we were talking about and didnt even have record that 3 out of 4 of our party were even there! They don't number the boxes so the box got mixed with the rest and they pretty much said we were SOL. They also said this has happened before.
If you are planning to visit, make sure you bring bug spray and sun screen. There are also some HUGE fishing spiders on the river that may climb into your boat.

REPLY TO OWNER:
yes, we had 4 in our party who all filled out the waivers. I know it was Trading Post. We parked in the grass. Had to go out of the river to go around the dam. Saw the campground. Took the little bus. Obviously, some of your staff aren't recording things properly. While it was a holiday, everything should be recorded. What if a member of our party got hurt or lost? Would you just say "oh I have nothing here from them. oh well."??? And where on the box is the number? All i saw on there was a piece of paper that said it was property of Trading Post. I looked specifically for an ID number because I figured it would get forgotten and mixed with the rest or the boxes.

REPLY #2:
You told us that you only had BRANDON on file. I was sitting right next to Scott when he gave you all of our names and could only pull up Brandon. Editing your review to remove your comment about about how you only put the leader in the system is very misleading. You said you only put the leader in. Now you say you put the whole party in under a leaders name. Show me the box numbers. I did look. "if there was any issue... we would find your records and act upon the situation immediately." We had a situation where a lot of valuables were ruined and you guys didn't even know what we were talking about when we called in! Obviously notes weren't kept and neither were our forms put in until after we pushed the issue. I know the box was latched because I unlatched BOTH to see several inches of water in the bottom. You guys have our info. Or, you should if you properly recorded it. You can contact me. I will only speak here in the view of the public.