Asked for rare steak, given well done, when we que...

Asked for rare steak, given well done, when we questioned the staff we were told "that's the way it is! If you don't like it........."

We visited this evening for drinks and dinner with family we haven't seen for 6 months. Two of the party ordered seafood dishes which were great and my partner and I ordered bavette and a rib eye steak. We both asked for them to be cooked medium rare and when they arrived they were very well done.

We were about to send both steaks back when a waitress asked if we were happy. We showed her and she apologised and returned both dishes to the kitchen. She returned shortly to say that the 'head chef' wasn't prepared to cook any other steaks as they would be returned to us 'exactly the same' . She was apologetic and seemed fairly scared of the chef. She offered to check with the chef again to see if he'd 'changed his mind' . We told her not to waste her time but she dutifully returned to the table to say the chef was adamant that he wasn't prepared to cook either steaks medium rare as requested.

We were offered a drink as compensation, which went little way to fill our empty stomachs and the whole experience ruined our evening.

We left hungry, annoyed and sorry for the staff who have to deal with an arrogant 'head chef' who is seemingly unable to cook a steak and deal with any subsequent complaints about this.