Gorgeous restaurant & incredibly polite staff! We ...

Gorgeous restaurant & incredibly polite staff! We arrived early (4:40 for a 5 pm res) for our reservation and were seated right away. Finally got our first drinks 20 min after arriving. Our table was void of drinks & food the majority of the 2.5 hours we were there. The second course fell flat- the black truffle dish. At 6:15 we finally received the third course- there was a full hour between. So, I ordered another drink- took forever. The manager was notified, so that round of drinks was on them. When you are that upscale of a restaurant the food, timing & drinks should be flawless.
Finally on the way out, it's freezing outside, waiting for Valet, it would be nice if there was a heater out there. Where the valet pulled up our car was pure ice and dark. We left very disappointed overall.