Allyson Ferguson

Review of Chuck E. Cheese's Roanoke

Half of the games were out of service on our visit...

Half of the games were out of service on our visit, which was calm for a Sunday with what looked like 2 Birthday parties. The other half were not giving out the correct tickets. When the female manager was told this, she would roll her eyes, then help you. The toilets in the women's bathroom were spraying water from behind the toilet, over the stall, soaking you, once the toilet was flushed (Thank God it was clean water). Again going to this manager, who laughed and replied "free shower". When I looked at her in disbelief, she replied which bathroom? I'll have a look, but walked in the opposite direction. Once we finished playing the games and went to the ticket counting machine, there were several adults (not in our party) watching and the guy behind me informed me and the same female manager standing to my side that the machine ate at least 20 of my tickets and only counted 1! Yes 1! He said he watched me put in strings of tickets and the machine would count 1 or 3, nothing higher. When I asked the manager what she was going to do, she played with the machine and then walked away, I said excuse me what are you going to do about the tickets it didn't count correctly. She kept on walking! The guy handling the door came over and at least tried to correct the problem. Had the female manager (whom wasn't wearing a name tag) not been so rude, I would have let all this go, but she made our visit worse then any of these problems that we encountered.