I scheduled a one hour ride for my 8 year old daug...

I scheduled a one hour ride for my 8 year old daughter and myself. We were asked to arrive at 2:00 PM for a 2:30 ride. At 12:34, I received a message and voice mail saying their wrangler was sick and they had to cancel the ride. Mind you, we live about an hour and a half away from the business.

As I scheduled, they informed me of a policy that if I cancel within 48 hours of the rides, I will be charged for both rides. I understood and accepted.

A business can have a safe guard for themselves, but not put in place safeguards to protect the interest of their customers. It was disappointing and annoying.

Take your business elsewhere, hopefully a place that protects the interests of the customer as the priority.