Worst experience I have had with a place that labe...

Worst experience I have had with a place that labels itself a resort. They seem to be understaffed and the front desk staff just repeated the words "I apologize" as he explained they only had one bell staff working and there was a fifteen minute wait to get to our room at night. This was topped by our hot water disappearing completely (as in no flowing water) and front desk saying they called engineering but no one ever came to our door. I discovered the problem only by venturing around the property and finding a gentleman making repairs to a water line. The front desk had no idea what was happening and we received no notification that the water would be turned off. Rooms seem outdated. Only found one friendly staff member out of everyone we dealt with. His name was Bob.