Renee Laviolette

Review of CReATe Fertility Centre

Honestly I m not a fan. It s too busy and communi...

Honestly I m not a fan. It s too busy and communication is poor. I m with a different clinic for most of my fertility treatment but my clinic refers us to Create for IVF procedures and when we need a procedure done on a weekend or holiday. I wish we didn t have to deal with Create.
Last fall we did an IUI procedure. We were there 15 min before the clinic opened and there was already a line to get in. We were 5th in line. Once the doors opened the door people literally ran in. We entered and had no idea where we were supposed to go. It was total chaos. People running around everywhere. We finally got the attention of the receptionist and she directed us where to sign to get out place in queue. We were now 25th in the list even though we were 5th in line. She didn t tell us that we also needed to sign a different list to get in Queue for blood work. The list we signed was only for ultrasound. I ended up waiting in the wrong place for bloodwork. I stated to get a sneaking suspicion that I was in the wrong place and eventually located the blood work area. I signed the sheet and by then was 39th in line.
We needed up being there well over 2 hours and I found the whole experience extremely stressful. But the not way you want to feel when you are about to have a IUI procedure performed.
Last week we went there for our first IVF egg retrieval. We had an appointment for 9 am and were told to arrive at 8 am. I did not have my retrieval procedure until almost 9:30 and was worried because timing is vital for egg retrieval. I recovered in a small cubicle like room. The clinic was insanely busy. Every room was full and I kept hearing the receptionist explain to other patients in for Appointments for transfers and other procedures that the would be delayed because the clinic was busy.
Quite frankly I think they take on way more patients than they can reasonably handle.
If I had a choice I would not use Create. Avoid if you can.