I booked a non-refundable hotel booking, then the ...

I booked a non-refundable hotel booking, then the world grinded to a halt 48 hours later. I asked the hotel to change my booking dates, as this has minimal cost to themselves. They refused.

The hotel has no morals and will regurgitate the same scripted response of 'non-refundable booking'. What the hotel management seems to not understand, which many other major hotel chains have now taken onboard, is that in a global pandemic, having zero flexibility means your reputation and customer base will be destroyed.

The terrible management of this hotel is the direct reason that half of their staff will be unemployed soon, and their Tripadvisor and Google rating will be slaughtered.

I suggest this hotel has a drastic change in its policy if it wants to survive through this pandemic. If management would like to discuss this, they have my email address...

Good luck to the non-management employees at this hotel, it's a shame you will be the ones taking the brunt of this pandemic, and won't get any support from those above.