Alexander Sparks

Review of Ben Lomand Telephone

Ben Lomand attempted on four separate locations to...

Ben Lomand attempted on four separate locations to trench an internet line to the proper location on my building. On the 4th attempt they were successful at getting the line to the proper side of the building, but couldn't get a signal on the line after 8 persons onsite at various times over 4.5 hours. The installers from a different subcontractor did a great job of wiring the inside of the building, but didn't actually connect the modem to the fiber line. They plugged the modem in, powered it on, but didn't put an end on the fiber line to allow anyone to connect it to the modem. It's simply laying beside the modem. I have yet to receive a call explaining how this happened, or when someone will return to finish the installation. They did however leave 50ft of fiber line trenched to the wrong location in my driveway though.