Scheduled appointment today 7/7/17 between 8:00 A....

Scheduled appointment today 7/7/17 between 8:00 A.M. 6:00 P.M. so I did not go to work to be home. Around 3:30 P.M. I decided to call to reconfirm and after waiting on the phone for over 20 minutes listening "We know your time is important" my call was finally answered to be informed that no one will show up today because my appointment was cancelled early morning and as a phone customer service agent the only thing she could do was ask via email for someone to call and explain why no one bothered to give me a call and when eventually a new service could be scheduled . The disastrous details about the related Service America s repair, parts supply and tech support negligence towards this case will be later shared... in the event they don t perform as offered