HiLiz Hernandez

Review of Doubletree Hotel Ontario

As an ex doubletree employee (not at this location...

As an ex doubletree employee (not at this location) I know the employees make the guests stay. Not sure what is going on with these front desk girls but they have no personality. The hotel itself is such a nice property. The employees which are supposed to be the face just don't cut it. My 3rd star is for Fiona at Misty's bar, she went above and beyond to get my girl's cookies, she walked over to the front desk to get them (which front desk people were trying to charge us for) brought water and a small snack over for the girls while my partner and I were having a drink. She's the only one who cares enough about guest experience. So thank you Fiona, the stars are for you.