Amy Su

Review of Hilton Garden Inn / Homewood S...

My stay last night was unpleasant. I was waiting a...

My stay last night was unpleasant. I was waiting at the front desk for 10 minutes without seeing any staff so I decided to have mobile check in. There is no soap in my room and one of the towels was dirty with human hair. The other towel was stained so I wasn t sure if it s clean. I have to go front desk to ask for soap and towels with no apology. My room TV is not working either... oh my god. I am the diamond member and should get 2 free bottle water and I don t see any in the room. Anyway, I went to buy bottle water no problem but I can t accept seeing dirty towels....
Hilton is always my favorite hotel chain and this hotel is my first disappointment. It s really unclean.