Craig Andrews

Review of Commonwealth Dodge

I have never been treated so poorly by a car deale...

I have never been treated so poorly by a car dealership. I have bought two cars in the past from Commonwealth Dodge, but this was a terrible experience. I was looking to trade in my car for a truck. Admittedly, I knew I was upside down on my car and a deal might be difficult (information that I shared up front). Also admittedly, I am not that financially savvy in terms of understanding exactly how auto loans are figured. Although my salesperson was fine, the sales manager, Kenny, was rude, condescending, and dishonest. When I asked for him to indulge me by going through the calculations with me so that I understood, he told me he didn't have to and that the computer did it all. When I said I wasn't comfortable with it, he said, "Some people don't know when their getting a good deal." Finally, I was able to speak with someone in the finance department who explained the loan to me to my satisfaction, and we were able to agree to terms on the loan. Part of the agreement was that I would put $500 down. I waited well over another hour on paperwork and allowed my debit card to be charged the $500 because I was led to believe we had a deal. I finally insisted that I needed to get home and would return the next day. They even had me clean out my trade in and let me take the truck home. I was told the paperwork would be ready for me the next day. Upon returning the next day, the deal was not what we had agreed upon. I was obviously angry, especially because they had taken my money under false pretenses. I demanded my money from Kenny to which he replied, "I'll put it back on your card." That was five days ago, and my $500 is still not back in my account. Since then, I've received texts from the customer service manager still attempting to sell me the truck, assuring me that my money would be put back, yet it never has. Kenny, if you read this, I would just like to say that I work in healthcare and if we ever cross paths in my arena, rest assured that you will be treated with the respect that a customer, or another person for that matter, deserves. I'm sure you don't care, and that's fine with me. However, I will never give you my business again and I will do my best to discourage any of my friends, family, and anyone who will listen from shopping at Commonwealth Dodge.