3 years ago

Larry Throckmorton is the reason not to shop here....

Larry Throckmorton is the reason not to shop here. I've never seen a sales manager with more aptitude to ignore everything a customer asks about and use smoke-and-mirror tactics to try and make a sale. I've heard nothing but terrible things about this place but decide to give the dealership a chance. They lived up to their reputation by making a low-ball trade in offer on my current vehicle. After I told Larry that the offer couldn't be right from what KBB valued my vehicle so there must be a mix up, he snorted out that Kelly Blue Book is "retail sale value." He offered me $10,000 less than the KBB trade-in value. Im not even sure they quoted me a price on my actual vehicle. They also "ran numbers" on a vehicle that wasn't even on the lot after I asked them to work the numbers on something that I was actually looking at and placed hands on. After pointing all of this out, I was then asked to drive across the street to meet with their "Used Car Manager". Apparently, Larry was too incompetent to value my trade or actually give me a quote on a vehicle in his lot so he pawned it off to someone else. When I told him that we had been there THREE hours and I didn't have time for yet another round of the guessing game, he stuck out his hand and said "Well good luck to you"

I have no idea how in the world these people stay in business if this is the norm and at this point I will do everything possible to get the word out about my experience so that no one else has do deal with this frustration. As for Larry, I've already filed a complaint against him and the dealership to Jeep corporate. Maybe they can determine what is wrong them.

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