Hello, dear buyers,

Hello, dear buyers,
I start by telling you that I have read absolutely all the reviews posted here, all about 900 that exist at the moment. This company continues to exist because we allow them, because we remain passive to the abuses they commit.
From what I noticed, there are two types of spikes that I give:
1. It cancels your order after they have collected the money, under the false reason that the product is not in stock, although it continues to appear on the site, and then returns your money at the maximum term provided by law (14 days).
2. I send you a resealed product instead of the new one and they accuse you of being guilty because you didn't check it or because you didn't check it in detail.
Unfortunately, I am also in one of the two situations. From my point of view, both practices are illegal, they violate any consumer right.
Someone said below two days ago (Nico Luca) that we should unite and sue them collectively. I totally agree with that person.
In this regard, I leave you my email address: vlad46c@gmail.com and I am waiting for you to discuss and find a solution together.
In their case, it is no longer a question of unprofessionalism, insensitivity, etc., it is a question of Deception, according to article 244 of the Penal Code - Misleading a person by presenting a false deed as true or as false a true deed, in order to obtain for himself or for another an unjust patrimonial benefit and if a damage has been caused, he is punished with imprisonment from 6 months to 3 years.
I have seen many people who wrote that they filed a complaint with ANPC, but I believe that a criminal complaint must already be filed.
PS: Someone was amazed how from here the people from Ideall respond very quickly to the reviews, and in the emails and on the phone they don't bother to do it. The answer is simple: here they have a camera image, they want to look very nice in order to be able to continue spitting.
Probably they will leave me an answer here, they will ask me for an order number or other identification data to tell me afterwards that I have not checked the product upon delivery or that the product is no longer in stock and that they ask Sorry.