Sandy Freymuth

Review of Empire Today, LLC

It s taking 2 weeks to do a job that I was quoted ...

It s taking 2 weeks to do a job that I was quoted from the sales rep (who has since been fired) was supposed to take less than 2 days! I had to miss multiple days of work and hire someone to housesit for me costing me hundreds of dollars because the job ran over the time I was told it would take. AND the sales rep put down all the wrong rooms so they didn t even finish the job! After HOURS on the phone (nobody from Empire that can help you ever answers the phone- you just have to hope someone decides to randomly call you back) I was told they would come back the following week to finish the last room. Sat around ALL day and NOBODY showed up or called. Called Empire 4 times that day- they confirmed I had an appointment and told me to be patient. Useless. Now it s Monday and the local office is STILL not answering the phone and my bathroom is STILL unusable and my house a disaster. Thanks for nothing Empire. They will take your money and never finish the job and you won t ever be able to reach anyone for a refund!