Genny Grilli

Review of Skydive Twin Cities

My mom really enjoyed her jump with Skydive Twin C...

My mom really enjoyed her jump with Skydive Twin Cities, so we got her a gift certificate a few years ago. She wasn't able to use it right away, so when she tried to use it this summer they told her it was expired. I am incredibly frustrated, as this was an expensive gift. Also, legally gift cards cannot expire for 5 years, and it definitely wasn't 5 years old. This is completely unacceptable business practice. So beware, do not buy gift cards and expect them to be honored.

UPDATE: I reached out to the Baldwin location and Cheryl was a huge help. She was able to find our gift certificate number (which was a chore since I really didn't have the info of when/how it was purchased, thank you Cheryl!). She is not sure why my mom was told her gift certificate was expired as it was only 3.5 years old. Something probably got lost in translation. Cheryl said they do their best to honor even expired gift certificates, and now they no longer have expiration dates. They plan to send me the gift certificate info so my mom can put the paid value toward a jump next summer. So, overall a little frustrating that my mom couldn't jump this summer due to some misinformation, but I sincerely appreciate the work put into making it right.