A

Alex Ruiz

3 years ago

Pros:

Pros:
Quick and efficient

Cons:
Where do I start? Lack of communication as to when the job would start. "The week of.." isn't good enough. They showed up to our house no more than 10 minutes before we received the call. Driveway was dug up, left with "it'll be done by the weekend"

We told them they could pave up to the neighbors fence, and they did. The neighbor had an issue, to which, we brought it up with Adam via email and asked if anything could be done. He replied, "I'm actually pretty irritated you are telling me this after we discussed.."

Well, that's great, he's irritated.

In the same email, I made mention of how the driveway had roller marks that went deeper than the area next to it, as if the roller was compacting the driveway more than the asphalt compactor plate.

I viewed it on my security camera and saw where the roller went. I asked him if I should worry about it to which he replied, "maybe you should watch the security video to see how they compacted your driveway prior to rolling with the larger roller"

Well, I did, and guess what? The roller never even touched the area in question. After all that, I get "you're commenting on procedures you're not even familiar with" Well, he's right with that one, but I do know that a roller weighs a heck of alot more than a compactor plate..

Finally, the last sentence of his e-mail, "We will be collecting full payment for this job or we will be filing a lien on your property."

Really? Really?! We already gave you 1/3 on a deposit, what makes you think we weren't serious about paying you? Instead of a professionally worded email that could've been resolved with simple "unfortunately, we can't do that.." or "It's not in the contract" or even just yes or no answers, we received that.

So, don't question anything about their procedures unless you want to aggravate the owner.. or get lien threats..

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