Horrible!! So its Cinco de Mayo weekend and of cou...

Horrible!! So its Cinco de Mayo weekend and of course I booked at Harrahs specifically for the kids and adult pool.Well today the kid pool closed at 5pm. Like really on a busy weekend. So we call to voice our concerns because had I known the pool was going to be closed I would have booked elsewhere. So when I finally had it because on top of everything else my restroom smell of urine since the first day we check In and my air condition barely worked it was so hot in our room I called the front office and whoever I spoke with stated they just closed the pool early today for no specific reason. Like really we are on vacation so of course it was a bad experience for my babies that the family pool was closed at 5pm on a Saturday evening. She basically told said ya sorry hope you enjoy the rest if your stay and hung up on us .....seriously??