Worst experience we have with the staff member was...

Worst experience we have with the staff member was so rude calling himself manger and 25 year experience in hospitality but he don't know the simple rule we order plain does which was not like fresh I just had one bight and told him about the food is not nice but staff on duty didn't bother to offer another dosa or anything. But he did show his where he spend his 25 year runing customer experience for the place he work for instead making business more smooth