They put a hold on our deposits due to an unusual ...

They put a hold on our deposits due to an unusual sized transaction and then said it would take up to 2 weeks to release the funds to us. No apology, no action to remedy the situation, just told to provide confidential information and wait for them to get around to straightening out the account.
It appears to be their way to hold onto money longer. Normally it takes them 2 days to process transactions where other companies do it in 1 day.
Not at all happy with this company.