C

Chandan Damannagari

4 years ago

Update - Don t believe for a second that because t...

Update - Don t believe for a second that because they respond to the comments here, that they care for their customers or address their issues. It is a joke. KP made me run around in circles, made me waste four more hours of my time and still did zero to address my situation. The WORST customer service experience in my life. I will make it my goal to make sure that they don t get any business from my friends or my company ever again. Cheats and fraudsters!!

Terrible experience at the KP Redwood City location. They lied and charged me for a visit that they said was covered both on the phone and during the visit! And when I filed a complaint, they said that they will educate their employees to better answer questions in the future but they would still need to charge me. I can t believe that they are cheating people so blatantly!!

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