R. F.

Review of Commune Hotels + Resorts

We were offered a free upgrade to make up for an e...

We were offered a free upgrade to make up for an earlier matter. When we wanted to use it, they said it's subject to availability. So we tried to check with them couple hours before checkin time & before paying the non-refundable charge online...they told us they could only tell us if there is availability once we book & at the time of checkin. They were not even willing to bother & find out how many rooms were available for upgrade, so we'd at least know our chances for upgrade in the next 2hrs!
The problem was the people on the phone were so unwilling to help us in the minimum way possible, and the alternative without upgrade at Fairmont are tiny Queen rooms that haven't been renovated for last 50 years almost