Avery Artemis

Review of HipVan

Nice variety of designs & some customer service ha...

Nice variety of designs & some customer service have top notch hospitality.

Spent more than S$3k on their furniture for my 3 BR apartment.

But a few items have repeated defects though requested for an exchange such as the ironing board & wooden study table. Even one of the bedframe has a small original/installation caused Internal defect which if you are too kind to let it bypass you and you happen to want to return/exchange it Their first respond is to reject it or deduct too much of the refund even when the furniture pick up guys knew the small internal defect wasn t cause by me but by the installation itself. Both mattress & bedframe was like a new condition. I even remembered tipping the installation guys. Only to get this experience down the road.

Refund was forgotten. The amount received a month after the pick up was lesser than 50% for a close to new condition. I presume there is either a miscalculation or forgot to refund my second item. It s tiring to chase after them. Return process was far from their No questions asked motto.