Michael Grimes

Review of CRE8-designstudio

I'VE NEVER ENCOUNTERED SUCH HORRIBLE SERVICE IN MY...

I'VE NEVER ENCOUNTERED SUCH HORRIBLE SERVICE IN MY LIFE; where do I even start. My company ordered their Tech-Fleece Jogger Set for a total of $691.00 and (1) They promote the "Pay Over Time" option where your total cost is divided into 4 equal payments made bi-weekly and you receive your goods right away. THAT NEVER HAPPENED. My company chose that payment option and we did NOT receive our order until after the 4 payments were made which was close to 2 months later. (2) We placed our order in January 2020 and the order was not received until March 2020. I called once a week to inquire about my orders ETA and each week I was told the items would be shipped that week. After 2 weeks of calling they began to feed me excuses as to why the order was delayed in being produced and shipped. (3) We requested (and paid) to have our merch individually poly bagged and the items arrived unwrapped, in a box, unprotected with no poly bags in sight. (4) My company asked that the original tags be removed and our brand labeling be added in place of the original manufacturer tag. THAT NEVER HAPPENED. Each suit arrived with the manufacturers tag still attached. (5) Finally, they printed our brand logo on every suit except for one and placed the unprinted suit at the very bottom of the box as if to hide it. Dealing with this company has been the absolute WORST business experience I've had to date and I will never in a thousand lifetimes spend my money with them again. UNPROFESSIONAL, UNRELIABLE and UNACCEPTABLE service to say the least.