My overall experience here is actually great. Gett...

My overall experience here is actually great. Getting a free room upgrade to a very spacious room with bathtub. Room is great an well maintained, lighting is sufficient, not too dark as well.
Our room has city view, during morning sun shine perfectly into the room

Kids club located just next to pool. The area is clean, toys also well maintained
Pool area is comfortable and not too crowded. There are gazebo at the pool side as well.

Breakfast area located on 2nd floow, wide range of food choice and the taste is ok. We did not taste all of them because when you stay at Bandung, there are plenty of food choice out there

Located next to Bandung Indah Plaza, this make a very short walk to the mall. You need to exit small lobby and enter the mall just few metre from there. They dont have direct connection which ok for me because sometimes having direct connection makes hotel become too noisy

On the improvement area:
As normal hotel in Indonesia, they hae security guard stasion at the entrance equipped with metal detector gate. This seems only for a show. Security guard is on and off, even when they are available people just ignore them and can enter the lobby from without need to being checked. And no, the security officer does not have any intention to do that as well.

Concierge seems lack of people, I brough 1 big luggage and a toddler. There is no concierge helping me unload it from taxi or helping to open lobby door.
As 5 star hotel, the 1st impression when entering your hotel is important. No matter how good the service inside the hotel but when your 1st opportunity to greet any guest is lacking, then it is not good