Connor Griffin Review of Melting Pot
Unfortunately, my wife and I had a bad experience ...
Unfortunately, my wife and I had a bad experience here. When we arrived early, we found out the reservation was wrong. It was a fifteen minute difference. We were told a table will be available at our specified time. So we waited for about 45 minutes for our new reservation time. When our time came, we approached the hostess to let her know we were ready. The hostess stated our table was ready due to a cancellation 15 minutes earlier. We asked the hostess why we weren't notified about the cancellation when she knew we were waiting. She just went back staring at her computer screen and ignored our question. While waiting to be seated my wife went to wash her hands. When she came back, her hands were still wet. At this time, the manager was behind the hostess's podium with three other hostesses. My wife advised to all four of them there were no more paper towels in the bathroom. The manager just stated thank you and went back talking with the hostesses, completely ignoring my wife while her hands were still wet. My wife commented was anybody going to get a paper towel for her. A hostess left and took too long to bring the paper towels, so my wife just wiped her hands on her pants. Last was the server. It felt like we had to pull his teeth to get answers to our questions pertaining to the different meals in the menu. The server disappeared for long periods of time. During the entire meal, I never had a refill of my drink. The only time the server asked about a refill was after we were finished with our dessert. I bought a $80 meal for two with a $40 Groupon and I spent an extra $40 in the end for drinks and dessert. For the amount of money we spent here, the service should have been top notch. If I knew this was going to happen here, I would have spent more money and gone to Moonfish, instead of wasting our time and money here. If this is how you treat customers with a Groupon, then don't advertise on Groupon. We will not be going back to this place and I will advise others the same thing.

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