This is about my 5th time contacting this location...

This is about my 5th time contacting this location to have my recall done. Today I was placed on hold and they did not return. I had to call back and a young lady with the worse attitude gets on the phone and then asked me if I want to call back when I get my vin#. I explained to her that I did not want to call back because I had already been on hold for an unacceptable amount of time and the call dropped conveniently. I gave her the number then she says that they do not have the part for my car did not ask when would you like your recall done just we will call you when the part comes in. I have been doing this for 4 years and no one has ever asked for my number to return a call or told me they would call me when the part comes in. If this is a national recall it is a safety hazard and it should be priorty. I am very disappointed in the level of customer service from such a replicable dealership.