Sam Lawson

Review of Abel Tasman Aquataxi

This service ripped my tramping pack on the first ...

This service ripped my tramping pack on the first day of transport, and my tent bag on the second. I went to talk to them on return. The old guy (seemed like the boss/manager) at the office got mad at me for suggesting the had handled the bags poorly, told me I should buy better gear, and call me arrogant for suggesting it was their fault. Then proceeded to blame how much weight I'd put in it (I reminded him that they limit weight to 20kg and check this before accepting it), and even demonstrated how it would have been picked up and THROWN from the boat in one motion. When I told him how he'd just demonstrated the pick up would have caused the tear due to it being picked up from the wrong part of the pack, he asked me how long I'd be transporting luggage for. Really rude, really disappointing service. I didn't even get so much as a verbal apology that it had happened.

The boat was also half an hour late to pick us up on the last day.

One positive was the boat driver was the nicest person I've ever come across - his superiors could learn a thing or two..