Melissa Warren

Review of ST. CLare Health Center

Had a very negative labor and delivery experience ...

Had a very negative labor and delivery experience here December 2019. Once I arrived at 5:30 in the morning I was treated like a bother to the charge nurse working in triage. She acted as if I wasn't in active labor and didn't need to check me. After an hour of being hooked up to a monitor I finally asked "so am I having consistent contractions" and she said yes every 4 to 7 minutes but still acted as if I shouldn't be there. I ended up being admitted and having my child later that day. The birthing process and labor were great. The postpartum care was terrible. (I did speak with the Director about all of my concerns.) I switched nurses several times and was not given 1:1 patient care as described in my hospital tour. I was made to feel incompetent by the lactation specialists and broke down in tears more than once. I was without pads in my room for a few hours. I begged my doctor as well as my daughter's pediatrician to discharge me the next day due to how bad my experience was. Thankfully, both doctors agreed. My child's feet print were not taken after birth and no one even told me their was a folder of information to fill out. I had to bring her back to the hospital a week later to have this done. Since this delivery-I am still fighting with the billing department. They billed the wrong insurance for my daughter and only contacted me once by mail because they entered my phone number incorrectly at the hospital. I called the billing department in April to resolve this and they only resolved my portion of the bill by adding my secondary insurance. So in the meantime, since not receiving any further bills thought this was corrected. In October, I checked my credit report and what do you know? They sent this past due payment to a collection agency without even reaching out to me. Today is my fourth time reaching out since October to correct the issue and no one has even sent this bill to the correct insurance this far. I was a first time mom and accepted this patient care but I know now this is unacceptable and will continue to share my experience in hopes that no one else will be made to feel this way especially when this should have been the best time of my life.