Christian Tiongson

Review of Thuro Skate Shop

Used to love this ordering from here. Their respon...

Used to love this ordering from here. Their response by email and over the phone was prompt and staff was super friendly.

Not so much from my last order. After a week passed, my tracking never updated past USPS "shipping label created, awaiting item." I called and was told over the phone that they've been catching up with orders and to give them another day. I gave them two days before calling again to notify that there were no updates and to cancel my order. I was informed and assured that my package was packed and just waiting for USPS to pick it up.

I had been redirected to someone else to and informed them to cancel my order because it was still in their possession, but the person I spoke with refused to. Instead, he told me to "wait for the package to arrive and decide if I wanted to ship it back." At this time, I repeated that I wanted to cancel and avoid any further shipping costs. I was told, "after you get the package, contact us and we'll figure something out."

I'm familiar with their policies of exchanges, restocking fees and that they won't refund any shipping costs for returns. But, I've already tried to contact them and I know they've avoided contacting me after I've already called and emailed them.

Sucks, because I had great experiences with them but they really mishandled this as well as multiple opportunities to correct this issue.