I bought my daughter a night there for her birthda...

I bought my daughter a night there for her birthday, and her reception had her in tears. She wanted to leave immediately. I called and talked with Ron G. the Manager, he personally tracked her down at the pool and solved the issue. Still pretty sad I had to get engaged on my daughters behalf. Good staff can make it a 5 star experience, a bad staff can make it a one star. Huge thanks to Ron G. for taking immediate action.