Ryan Shiplett

Review of Real Green Marketing

"It's just one of those Real Green Things." Get us...

"It's just one of those Real Green Things." Get used to hearing this phrase bc that's what their tech support says if you have an issue with their software and they unable to resolve the problem... After you have waited 4 hours on tech support. I have to imagine that they have been trained to say that since a lot of their staff says that.

I have been with real green for over 12+ years. When their service works, it works 80-90% at best. There are more issues with this software than any other software i have ever dealt with. We pay top dollar for "The best" (lol) lawn care software in the world.

MEA
We pay over $3,000 per year for measurment assistant. Just yesterday I was told by one of the techs that if there is a "new construction home", you have to play detective and find the home using landmarks in order to measure the lawn properly. Basically the map puts you in a random spot in the middle of the city and you have to literally look for landmarks to be able to find the property and measure the lawn. Oh yeah, I even entered the latitude and longitude in my database in order to find the home... But nope, the software does not communicate that way. How am I supposed to do their "one step sales" that they promote when I need to spend 15 minutes or more looking for a property. Last year we measured all the properties in our data base with MEA. We went back through the images and noticed many measurments image we captured through the software was stretched. The head of the sales department said it seemed like user error... But guess what, it wasn't, it was a software issue. Their support team was able to recreate the issue. I expect more out of a $3000 measurement tool.

SA5
Don't spend the money.... It's only 90% done. We use SA4.

Mobile live
It's great when it works... But oh yeah, it doesn't. Just give them a call and ask them how the inventory feature that is on the software works? We pay over $1,000 per month for real green and when we asked about why the inventory isn't working properly... They said, "oh yeah, that doesn't really work". GREAT! Oh and don't try to take an image with MEA and try to save it to your database, the image will look distorted. Mobile live usually crashes every month or so for anywhere from 15mins to 4 hrs. Don`t worry though, they will send you an email letting you know it's not working.

AMA
This is the only department that is moving in the right direction... But their SYNC never runs properly. YOUR CUSTOMERS WANT SOFTWARE THAT SYNCS INSTANTANEOUS, NOT WHERE WE HAVE TO WAIT 2-3 HOURS. We have has issues in the past where the company sent out the wrong renewal emails to all of our 1500 clients... TWICE. .. And we are not the only company this has happened to.

Printing
One season they put the wrong price of the bottom of 20,000 direct mailers... I was told by the the greal green employees "this could be good, the confusion could get people to call"... WHAT? ARE YOU JOKING?

SOLUTIONS CONFRENCE
Just the past year we went to their conference last January to Nashville. We were told they had a waterpark at the hotel... Yep you guessed it... The water park was closed. People brought their families there so they could spend the day at the water park (while the RG attendee was in class) and the evening together. Could you image spending thousands of dollars to take your kids to an awesome waterpark... Only to have it closed. How does this happen?

Realgreen Payment Processing
Just recently I found out that our deposits have been into the wrong companies bank to the time of $10,700. That means it was a $21,400 mistake! To be fair, I do own both companies (different % ownership in each company) ... This error has caused isses in our cash flow and projections for both companies. Their quick fix was "Just write yourself a check". Um, no. FIX IT! What about thr hours of work we need to do to correct our budget? They told me that they didn't realize we had 2 different merchant accounts when they switched us over. COMPLETELY UNACCEPTABLE!

Great Job Real Green Team. What a Joke.