I have only just recently became aware of this com...

I have only just recently became aware of this company, which have just taken over the management of my rented dwelling, I have asked on 3 occasions for an explanation as to why my deposit wasn t placed in a protection scheme, however they simply reply with a one line letter
Asking to meet me, or for me to call them? why would I call them? I never appointed them and I have no agreement with them whatsoever, they are not prepared to put anything in writing it would seem, the letters are never signed by a named member of staff for this company it simply says Host, judging by the appalling reviews I've read no surprise there.

If they wish to meet with me for whatever reason, then they firstly need to reply to my original letter, and offer a contact of whom is dealing with this matter or do whatever they feel is necessary !!