Cheryl Wasserman

Review of The Neat Company

I cannot say enough wonderful things about this Co...

I cannot say enough wonderful things about this Company and its customer loyalty, but maybe I just lucked out getting DOLLY as my technical support person? I have used NEAT for years to wean myself off of paper and the only way I could part with even dated receipts was to scan and upload all there was in my files. Well, they stopped supporting the software I had used since 2013 and I finally realized they went to a fee based system, which I gladly paid but was beside myself with worry since I could not access my old LIBRARY that had by now acquired over 10,000 files in dozens of folders. When I contacted technical support, DOLLY worked on my computer over a two day period to even open my old LIBRARY by restoring old software. Believe me it took hours and two days to finally work. Then she manually moved and by manually I must say carefully moved the contents of each folder into a mirror folder in the new system. It is now 12 hours into our work together on this second day. I cannot express how pleased I am with this kind of support. Who could imagine!!!! and now, that all my receipts are in the cloud, I dont have to worry about saving them into the future! Thank you DOLLY and NEAT.