Our stay at The Hilton in Woodland Hills, CA, was ...

Our stay at The Hilton in Woodland Hills, CA, was the absolute worst hotel experience we have ever had. We rented a $300/night suite on their executive floor, expecting things to be GREAT, as they usually are at that price. But it was anything but. It was 100 degrees outside when we arrived, and our suite had the AC set to 'off' so it was smoldering hot in there for the first 2 hours till it finally cooled down.

As if that wasn't enough, the lights in the whole suite were controlled by a photo-cell. Meaning that every 10-15 minutes or so, the lights went out in the whole suite, and we had to wave our hands frantically to activate the photo-cells to turn the lights on. This would be acceptable in a $40/night roadside motel...but in a $300 Hilton suite, not so much. Extremely cheap touch.

But the most disappointing part of our stay in this hotel was their new, shockingly selfish Room Service policy. We've stayed in lots of hotels throughout Covid, and all other hotels we've been to still offer room service, the only difference being that the person delivering it wears a mask and gloves, then drops it at your door after knocking on your door, or calling you to let you know your food has arrived.

But nope, not the Hilton! In an embarrassingly transparent attempt to take advantage of the current situation and save money, we were told that they had ELIMINATED room service. Why, I asked? "For the safety of our guests' I was told.

Let's review: Having a masked, gloved worker who only uses the service elevator, thus not having any human contact with the guests, then drops it off at your room, is somehow (mystically) endangering the safety of their guests...

Their solution? Every guest must go down to the lobby (spending time in the elevator VERY close to other guests on the way down, followed by lots of close encounters in the lobby. You then have to grab their QR Code on your phone (not a problem at all, but if they really cared about guest safety, they would post that QR code inside every guest room, so guests wouldn't have to make that trip down, exposing themselves to more risk).

Next, you order your food from the front desk. And now you have the option between spending 15-45 minutes in the lobby waiting for your food (while tons of people who could infect you come in and out of the lobby, as well as other people waiting for their food), or going back to your room, then coming back, again doubling up on your risk of getting Covid.

Finally, you get your food, which of course is delivered to you by the same person who otherwise would have dropped the food at your door.

Conclusion: The Hilton (at least this Hilton) shows a shocking lack of care for their guests, willfully exposing us to other guests, instead of keeping room service the way it used to be - a completely safe-for-all drop-off at your door.

I will never stay at a Hilton again after this experience.