It leaves a lot to be desired as a 5-star hotel, w...

It leaves a lot to be desired as a 5-star hotel, we have been in much lesser-star hotels, the spa leaves a lot to be desired, in the case that it is working, since when we went the jacuzzi was cold and the steam bath off, we they differed that the maintenance would come and in 15 minutes it did not pass. We decided to leave and when we told the reception the answer that we could not enjoy the spa told us that it tasted bad. The food is not worthy of a 5 star hotel. I don't know if it is this hotel or does the entire Iberostar chain work like this.