Firstly, i'd just like to state that this is a ver...

Firstly, i'd just like to state that this is a very long review and if you'd take the time to read it maybe you'd consider AVOIDING this place at all costs! The treatment we received this morning (1:30am) from the staff was by far the worst experience my family and I have ever received at ANY hotel, possibly any business establishment. Check in went very smoothly as it always has, we ve stayed at this exact hotel 15+ times (this WAS our favorite place to stay in Laguna).

Our experience. Checking in a little later then usual we settled into our room around 10:30pm. We decided to watch a movie as we put our two kids to bed, we have a 2 year old girl and 1 year old boy. Around 11:30pm (NAME: ARMI) a staff representative knocked on the door to inform us that the front desk received a noise complaint and kindly asked if we could be a little quieter, we respectfully agreed. Our 1 year old is teething and was being a little fussy, we understood the situation and did our best to maintain a lower volume in our room. At 1:00am another knock on the door, this time it was Graham. Graham was NOT polite, very unreasonable, and informed us that we were being KICKED OUT. We explained that we have a small child hoping Graham would display some type of empathy and provide us with a solution, possibly move us to another room. Instead he threatened to call the cops if we did not leave the hotel.

To anyone thinking of booking here, I would strongly advise you to think twice if you have small children. We were not having a party, we were not listening to loud music, we simply had a fussy baby who was in pain.

Owning a business myself I always think twice before writing a negative review, I understand how impactful they can be. The lack of customer service and professionalism from the staff was shocking.