Absolutely horrible company. I called them to enqu...

Absolutely horrible company. I called them to enquire about rescheduling more than 48 hours prior to my booking, and they informed me at this point that it ll cost $40 to reschedule and they don t offer refunds. Further to this, the operator could give me no reason for the ridiculous price to move my booking. She also extended to say, yes it s unfortunate, we ve had customers who get very ill and can t make it, they still have to pay the $40 fee.

I booked this because my son loves pirates, I couldn t go because of a surprise military duty. Not only am I losing my weekend with my family, I either lose the money I paid already or pay another $40.

Absolutely senseless cruelty. Blatant robbery.

Don t book with this company unless there is zero chance you ever get sick or may have obligations on the day of your booking.

I m not easily moved, but what an absolute joke.