As a small business owner, I absolutely hate leavi...

As a small business owner, I absolutely hate leaving bad reviews. I would much rather leave a raving review about businesses who shine, because I know how important they are to a business. However, I feel as if constructive reviews can be beneficial to a company.

That being said, I do NOT recommend this agency to any fellow small business owners. They do not have the time to care about the little guys and it shows. Through the year we had them cover our commercial policy, it was an absolute nightmare trying to get a response to any question we asked. It didn t matter if it was email or voicemail, it would take weeks sometimes for a response, on sometimes time sensitive questions. Of course, it wasn t like this in the beginning, when a friend recommended them to us and they were trying to get our business. Every question was answered quickly then, but once we signed it was a completely different story. After our year was up, I had enough. I want an insurance company and team who cares about our business and has the time to deal with us. I know they are hard to find, but I know they are out there.

Oh and by the way, after we switched to another agent, she was able to show us multiple things on our commercial policy that weren t actually needed....that were just on the policy as padding to make a bigger commission....so just review everything carefully that they say you need if you go with this company.