I am very impressed with the business practices of...

I am very impressed with the business practices of this company. We have been using them for years to get to and from the airport. We are flying off island on Saturday and booked our airport shuttle two months ago for a 5am pickup. I received a call a few days ago informing me that as 12/15/19 they no longer pick up at my resort (Kaha Lani), prior time 7:30am. That was a huge problem since I fly out at 6:30am. I tried to get a taxi, but none will pick up that early. I checked my Uber App at 5am the following morning and there were no drivers available. I explained the situation to the girl at Roberts Hawaii, explaining that I booked by shuttle and flight prior to them changing their pick up times. The manager ,Lee, called me back and said she would make a one time exception and will have a shuttle here at 5am on Saturday so I could make my flight. She even gave me her cell number and home number in case my driver doesn t show up in time. That is going above and beyond what I expected. I will continue to use Roberts Hawaii for my airport shuttle, I ll just make sure my flight is after 8:30am in the future.