Melissa Sessom Review of Wendover Nugget Hotel&Casino
Right when I was checking in I should have known n...
Right when I was checking in I should have known not to stay here. As we were checking in the desk phone rang twice with complaints about the heater not working in one room and maintenance needed in the other. I was then informed that when making your reservation online through them is not a grantee that they will keep the room for you if you arrive after check in time begins. We put our bags in the room and went out for the evening. Upon returning we realized the lamps and heater didn't work and there was no ashtray in a smoking room. When we called the front desk we were told that they couldn't do anything about it until 8 the next morning cause they have no maintenance crew during the night and if we needed an ashtray go down to the casino and grab one. They decided they could send someone with a light bulb only to figure out that the lamp was broken. The next mourning we were abruptly woken due to the guests next door banging on the door and yelling for the other one to let him in. I called the front desk to have someone handle the situation and it took them 45 minutes. So we had to listen to the banging and yelling for 45 min. The second night They still had not fixed the heater and the room was cold the whole night. If you have a comfy car consider your options before staying here. Back in the day I would have rated 4 stars for this place but after this last stay hell no.
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