Mike Lim

Review of MyUS.com

Consumer beware!

Consumer beware!

MyUS would appear to be a professional company on the surface, but they are anything but. I had a terrible experience with them that resulted in wasted time, money and a lot of headache.

I was going to make a purchase of some items classified as 'Dangerous Goods'. Because of that, I wrote to them TWICE before purchasing to ask if they are able to ship that to me, and TWICE I was assured by their customer service that they would be able to ship to me no problem.

Come shipping time, I received an 'urgent e-mail' from them saying that FedEx was unable to deliver to my postcode. Their solution? "Provide another postcode or we can either return to sender or discard it." I wrote back saying that I DOUBLE-checked before making the purchase and was promised that they can be shipped. Their answer? "We can ship it but FedEx cannot deliver it." What the heck?

So again, beware of the scam company. On top of that I've also been charged other fees, and I expect they will charge me again to discard the item. Stay away from this fraudulent company!