They are pretty good except when it comes to print...

They are pretty good except when it comes to printing out your W2. You have to print 4 pages in order to get the information to your tax professional. Such a waste. I spent way to much time trying to find a way to print it using 1 sheet of paper and finally gave up and just printed out 4 pages. They have a good customer service oriented staff. Friendly culture every time I call in. I'm sure they care about such things as wasting paper because whenever I print out my pay stub it is one sheet of paper. They should change the name also. "Nextep" come on, everyone will spell it wrong when they Google it and there has got to be a better name than that? But the culture is what's most important to me so I will deal with the quirky stuff.