Called to have our water softener serviced due to ...

Called to have our water softener serviced due to a new noise occurring. Our system is 11 years old (installed and service by ameriflow for all 11 years) and we were prepared to purchase a new system. However, the woman that answered the phone was so rude, curt, and unhelpful. It seemed our call alone bothered her, so we promptly called a different company that was friendly offered suggestions over the phone and honestly took time to treat us like they valued having us as customers. The other company came out the same day, and we are getting a new water softener and RO system installed with this other company and happy to never give Ameriflow another penny...since they apparently didn't care to retain us. Customer service goes a long way.