Debisree Ray

Review of Embassy Suites Galleria

We lived at this place for a night. It was a corne...

We lived at this place for a night. It was a corner room without any good view, however I loved the small cozy place. The bed was comfortable. I loved the way they cleaned and took care of the sanitation. Everything was super cleaned. I loved the bathroom. It was sparkling clean with a super nice shower enclave. The bathroom was given all the standard amenities that one would need.

However, there were a few things that I did not like about this hotel, are as followed:

1. We had to pay the parking for our vehicle! It was 12$ for the 24 hour. In most of the hotels, usually self-parking is included with the room charge. But unfortunately here it was not.

2. The bathroom door ( a sliding one) came out and fell almost over on me!! I was trying to open it from outside by sliding, and it came out. The door was super heavy, I quickly shifted so it fell over the bed. Fortunately nobody was hurt. We called the hotel people and they sent a maintenance guy. He was smart and knew his work, so he fixed that quickly. We had no other issues later.

3. The breakfast was bad. Usually I don t expect the complimentary breakfasts to be a high-class one. But this one was very bad. Because of the covid usually now a days there is no live buffet being offered. They give out boxes. I appreciate and love it. We were running late (we had an important business appointment so had to rush out). There was a counter from where you can choose and ask the lady to hand over. The usual banana, yogurt and coffee was fine. The boiled eggs and breakfast sandwiches were all frozen. They were not heating before serving it to you. So you had to heat them in microwaves. We did not have much time and a quick heating did not work! So ultimately we could not eat that frozen stuff! It s not all their fault but at least I expect a good care from a hotel like this. Some freshly prepared sandwiches would have been much appreciated.