I purchased a new mattress and box spring set alon...

I purchased a new mattress and box spring set along with a delivery and installation package via Installs LLC on June 18th 2019. The Sales Person was on hold for almost 30 minutes trying to set up the delivery order with Installs. This in itself gave me cause for concern. Finally, after waiting I received a delivery date and time of June 22nd, 2019 between 12 noon and 5 pm. When the 22nd came around I receive a phone call from Installs around 11:30 am, telling me that they had an emergency and they had to reschedule for the following Saturday the 29th. I kindly obliged because my out of town guest were not due in for another two weeks. When the 29th arrived at 12 noon I began to worry when I didn t hear from them, so I called. I was on hold for about 20 minutes when an agent came on said, They still had the same emergency, The Truck Was Broke . I am wondering to myself, Surely They Must Have More Than One Truck. ; after all, they have been in business for 24 Years. He had me on hold for approximately 20 minutes while he tried to call his Marketing Manager . He came back on the line and said he was unable to get him on the phone. I explained to him the situation and he only apologized, but at that point my guest cannot sleep on apologies. He also told me that the Marketing Manager was going to call me directly, I am still waiting for that phone call.

I called the store where I purchased the mattress set and I spoke to the Store Manager. She was very accommodating, even though it was a third party company, she called them, and was on hold for 30 minutes. She even called me back and said I can make my own pickup and delivery arrangements and they would pay for it. I called The Good Guys Delivery service the same day at 3:25 pm and before 5:00 pm my mattress was in my home and installed. Unbelievable!!!